Returns and Refunds

You can find the return policy in our general terms & conditions

You have the right to return your order within 14 days of delivery. You will get a full refund for your order but you will have to cover the cost of your return yourself. For detailed information, please visit chapter 6 of our Return & Refund Policy, in the general terms & conditions.

To be able to make the return you have to notify us within fourteen (14) days from order delivery or pick up. To do so, please use the form bellow.

The notification to us has to contain the following information:

The order number of the delivery

Your name and contact information

A specification of the product(s) to be returned.

Once you receive a product return confirmation and RMA number from us, you must return the product no later than fourteen (14) days from the date of your refund request. You are responsible for all shipping and handling charges on returned products and are liable for any damages to the products during shipment. So please make sure that the products are well-packed during shipment. We strongly recommend that you fully insure your return shipment against loss or damage and that you use a carrier that can provide you with proof of delivery for your protection.

When you have followed the above steps, you can return your products to:

Carborange
Nijbroekerweg 14
8166KR Emst
The Netherlands

Payments that you made to us for products returned in accordance with Sections 6 will be refunded to you. You will also be refunded for standard shipping costs (i.e. the cheapest available way of shipping) you paid to us for the order if you return the whole order. If the returned products are damaged or if the value of the products is reduced in any other way, such value reduction will be deducted from the refund unless such reduction in value was due to our negligence exclusively.

For products returned in accordance with Sections 6 for EU, US, CA or section 8 for UK, we will make reasonable efforts to ensure that you receive the refund as soon as possible and, at the latest, thirty (14) days after the date on which we receive the return shipment. The refund will be paid to you using the same payment method that you used to make the original payment on the Website unless otherwise agreed.

Who do I contact for questions regarding returns?

Please e-mail your questions to help@carborance.com.

Please, send an email to help@carborange.com.