Terms and Conditions

1.1. These terms and conditions (the “Terms”) apply between Carborange and you as a customer (“you”), when you place an order from us on the Website.

1.2. By accepting these Terms, you accept and understand that all orders and purchases are made exclusively between you and us.

1.3. By accepting these Terms, you accept to comply with these Terms and warrant that you have the legal capacity (e.g. that you are at least 18 years old or have the permission of your legal guardian) to accept these Terms. You also accept that the personal data and information that you provide to us is correct and complete.

1.4. As we are an international company, selling products to numerous jurisdictions, we have set out these Terms to apply internationally. However, we respect any mandatory laws that may apply due to the jurisdiction where you are located and that provide you as a consumer greater rights than these Terms.

2.1. You place an order on the Website by selecting the products and quantity you want to order. After you have selected the products you need to fill in your required contact information such as your name, email address and address (collectively called your “contact information”) and your delivery address. You must also select the delivery method for your order. When all necessary information is filled in you click checkout to make the payment. The payment method is provided by Mollie and is made when placing the order. Your order will be regarded as complete when you have fulfilled the above mentioned steps.

2.2. When you have placed an order with us, you will receive an order confirmation to the email address stated when you placed the order, meaning that we have accepted your order. If your order is incomplete or if we cannot meet your order, we will ask you to add or adjust your order.

2.3. When you have received an order confirmation, the confirmed order is binding. You can withdraw your order until it has been confirmed, and you have the right to be refunded for payments made to us for the withdrawn order.

2.4. If the ordered product is sold out, we reserve the right to cancel the order, and you will be refunded for payments made to us for the cancelled order.

2.5. If you have any questions regarding your order or refund, please contact us at help@carborange.com stating your order number and contact information.

3.1. Payment is made when placing an order on the Website by the payment method Mollie. Through Mollie, you can make your payment by using most of the major debit and credit cards (e.g. Visa, MasterCard and American Express). If your payment is not confirmed, your order will not be accepted. Please make sure that you have enough funds on your account before placing an order and that your card is active for online payment.

3.2. Current prices and fees are available on the Website. All prices are in the stated currency and include VAT where specified (however VAT may not be applicable depending on your location).

3.3. Shipping and payment fees are stated separately as they are not included in the prices. Local charges such as, but not limited to, currency conversion fees, custom fees and taxes may apply depending on your location, such charges will not be refunded and are at your sole expense.

4.1. The order confirmation will state the expected time of delivery. You can also see the estimated delivery time for your location on the Website before you place an order.

4.2. We will inform you promptly of any delay in delivery. If the delivery of your order is delayed more than thirty (30) days from the date stated in the order confirmation and the delay is not due to you, you may cancel your order in writing to info@carborange.com. You will be refunded for payments made to us for your cancelled order provided however that you send back any delivered products of the cancelled order.

4.3. Depending on the delivery method you have chosen you may have to pick up your order at a delivery point stated in the notification of delivery. If your delivery is not picked up in time, you may have to pay a late pick up fee and the order may be sent back to us at your expense and we may charge you for the return and/or cancel your order.

5.1. Occasionally we may offer more favourable conditions for a specific product than the ones stated in these Terms. This special offer will be limited in time or in respect to the number of products, and can therefore be cancelled by us at any time. When a special offer is cancelled, these Terms shall apply without amendments.

6.1. If you purchase our products as a consumer, you are able to return your ordered products if the packing is unbroken and the products have a non-broken seal. To be able to make the return you have to notify us within fourteen (14) days from order delivery or pick up. To do so, send a duly filled out standard form (found below) or by regular mail to our address as stated at the bottom of this page. We will shortly send you a confirmation of return stating the return address and other information if needed.

6.2. The notification to us shall contain the following information:

The order number of the delivery,

Your name and contact information, and

A specification of the product(s) to be returned.

6.3. You shall, no later than fourteen (14) days from the date of notification, return the products to us. You are responsible for the return of the products. This means that the return is at your own expense and that you are liable for any damages of the products during the shipment. Therefore, please make sure that the products are well packed during the shipment.

6.4. Any payments made for products returned in accordance with the sections above will be refunded to you. You will also be refunded for standard shipping costs (i.e. the cheapest available way of shipping) if you return the whole order (i.e. not only a part of an order). If the returned products are damaged or if the value of the products are reduced in any other way due to your handling of the products, the value reduction will be deducted from the refund.

6.5. For products returned in accordance with the Section above, we will make reasonable efforts to ensure that you receive the refund as soon as possible and, at the latest, thirty (30) days after the date on which we receive the return shipment. The refund will be paid to you using the same payment method that you used to make the original payment on the Website unless otherwise agreed.

7.1. You are required to inspect the delivered goods immediately upon delivery.

7.2. Complaints about defective products must be reported to us in writing, no later than fourteen (14) days after delivery, unless a longer period is prescribed by law. You must use our complaint form, which can be found below. After this period has expired, the delivered goods will be deemed to have been irrevocably and unconditionally accepted by you.

Complaint Form (English)
Send the correctly completed complaint form to help@carborange.com or by regular mail to the address listed at the bottom of this page. We will promptly send you a confirmation of the complaint, including the return address (if the product needs to be returned) and further information if you are entitled to return the products.

7.3. Your complaint must include the following information:
– the order number of the defective product(s),
– your name and contact information, and
– a specification of the defective product(s) and the claimed defect.
If possible, include a photo of the defective product(s).

7.4. Defective products will be refunded in accordance with applicable consumer protection laws. We reserve the right, at our sole discretion, to decide whether to send you a replacement product or issue a refund for the payment you made for the product. You will also be reimbursed for the return shipping costs of defective products. The refund will be made within fourteen (14) days from the date you notify us of the return, provided we have received the product or you have provided proof of return. Refunds will be made using the same payment method you used, unless otherwise agreed.

7.5. We always aim to comply with relevant local guidelines provided by national consumer protection authorities regarding defective products.

7.6. If you consider a purchased product to be defective and we do not agree, this results in a dispute. To resolve this dispute, you may, as a consumer, be entitled to alternative dispute resolution.

In case of complaints, a consumer must first contact the trader. If the webshop is affiliated with WebwinkelKeur, and the complaint cannot be resolved through mutual consultation, the consumer must contact WebwinkelKeur (www.webwinkelkeur.nl), which will mediate free of charge. You can check whether this webshop has an active membership via https://www.webwinkelkeur.nl/leden/.
If no solution is reached, the consumer has the right to submit the complaint to the independent dispute committee appointed by WebwinkelKeur. The committee’s decision is binding, and both the trader and the consumer agree to this binding decision. Costs are involved in submitting a dispute to this committee, which must be paid by the consumer to the relevant committee.

7.7. Please note that while we strive to resolve all disputes as they arise, we are not obliged to comply with any decision issued by an alternative dispute resolution body.

8.1. You agree to use our Website only for lawful purposes, and in a way that does not infringe the rights of, restrict or inhibit anyone else's use and enjoyment of the Website.

9.1. In order to give you a great experience using our Website we save the information you provide to us when visiting our Website and placing an order. Read more about the information we save and how we use such information in our Privacy Policy.

9.2. You can read more about Mollies own privacy and terms on their website: https://www.mollie.com/nl/privacy.

10.1. Our liability is limited to direct damages. To the maximum extent permitted by applicable law, we shall in no event be liable for any, indirect, incidental, special, consequential or exemplary damages, however caused and under any theory of liability arising out of or in connection with these Terms. This shall include, but not be limited to, any loss of; profit, goodwill or business reputation, any loss of data suffered, cost of procurement of substitute goods or services, or other intangible loss.

10.2. The content provided at the Website is for information purposes only and is in no way intended to be a substitute for medical consultation with a qualified professional. The information, opinions, and recommendations presented on the Website are not intended to replace the care of your own physician or nutritionist. Before you make any changes in the management of your diet or your child's diet you should always consult your physician or other qualified medical professionals. Although we carefully review our content and information on the Website, we cannot guarantee or take responsibility for the accuracy of the documents we publish, nor can assume any liability for the content linked to our Website.

11.1. The Website and its original content, features, functionality, and design elements are and will remain our exclusive property. Our intellectual property, such as, but not limited to, trademarks, company and product names, images, designs, layout and information on products may not be used in commercial purposes without our prior written consent.

11.2. Our intellectual property or any part thereof may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited unless you have received our initial written consent.

11.3. You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use the Website content in any way except for your own personal, non-commercial use. You also agree not to alter, adapt or create a derivative work from the Website’s content except for your own personal, non-commercial use. Any other use of the Website content requires our intial written consent.

12.1. We reserve ourselves for any errors on the Website, such as, but not limited to product descriptions, technical specifications, inaccurate prices, stock estimations or any other incorrect information. We reserve the right to correct any obvious errors and, at any time, to change or update the information on the Website accordingly.

12.2. Images or other visuals on the Website are for illustration purposes only and we do not guarantee the exact quantity shown nor the exact appearance, origin or function of the products. Please view the order confirmation for the accurate product quantity of your ordered product(s).

13.1. We may, at any time and for any reason, amend these Terms by publishing the amended Terms on the Website. The amended Terms will enter into force once you have accepted them, in connection with a new order on the Website.

14.1. In the event of a dispute between us, we strive to comply with the local laws and regulations applicable at your location.

14.2. Any dispute, controversy or claim arising out of or in connection with these Terms, or the breach or invalidity thereof, shall be governed by and construed in accordance with the laws of the country where we conduct our business, The Netherlands, unless otherwise is provided due to applicable mandatory law.

We hope that you will have a great experience using our products.

Keeps You Going bv - Carborange

Nijbroekerweg 14
8166KR Emst
The Netherlands

info@carborange.com